If you experience issues such as unresponsive motors, sensors, or controllers, please follow the steps below before contacting our support team:

Step 1: Perform basic troubleshooting

Try the following checks to help identify the issue:

✅ Motor not working?

 • Switch to a different building model or test program to see if the motor functions.

 • Make sure the motor is connected to the correct port (e.g., Port A/B).

 • Replace or fully charge the batteries.

✅ Controller not responding?

 • Ensure the power switch is ON and batteries are correctly inserted.

 • Look for any LED or sound indicators when powered on.

 • Try restarting the controller or resetting it if available.

✅ Sensors not responding?

 • Re-insert the sensor cables firmly and try a different port.

 • Avoid environments that are too bright, too dark, or reflective.

 • Use a built-in sample program to test sensor feedback.

Step 2: Submit a support request

If the problem persists, please record a short video showing the issue and send it to our support team via [technicalsupport@whalesbot.com] or our contact form.

Step 3: Warranty replacement

Once the issue is confirmed as a product defect, we will arrange a replacement part under our 1-year warranty (for non-user-caused damage).

💡 These troubleshooting steps help us provide faster and more accurate support.